Terms of service

General information

These terms and conditions apply to purchases made on the Stickerwizard website and to your activities on that website. The Site is operated by Grafimax Ltd (hereinafter referred to as “we” or “STW”).

We reserve the right to change or update these terms and conditions without notice. We encourage customers to check the terms and conditions before making purchases or at any time while using the site. The latest update date of the Terms of Service can be found in the latest section of the Terms of Services. If you do not agree to our Terms of Service, please do not shop or use the Site. Using the Site or making purchases means that you accept our Terms of Service and are at least 18 years of age. If you are under 18 but at least 13 years old, you may only use our site or make purchases in the presence of a parent or guardian who agrees to be bound by our Terms of Service.

We do our best to ensure that the information on our site is accurate, but there may be outdated information on the site. All products on our site, their descriptions, and prices are subject to change without notice.

Table of Contents

Payment methods

The following payment methods are accepted:

Debit and credit card

You can pay with Visa, MasterCard, American Express, Diners, Discover, JCB, and Maestro. Please note that the price of the product will be charged to your account once STW has sent an order confirmation to your email address. All debit and credit card transactions are processed through the payment service Stripe which guarantees the secure use of your card details. Payment will be debited from your account once STW has approved your order. This confirms that the payment card used is yours or that the cardholder has authorized you to use the card. If the bank refuses to authorize payment to STW, your order will be canceled. We are not responsible for any charges or penalties that may be imposed by the payment service provider as a result of processing your payment.

Klarna pay later service

The Pay Later service is subject to Klarna’s payment terms. For more information, please visit Klarnas’ website.

Paypal

When you select Paypal you will be redirected to the Paypal website. Once you have logged into your Paypal account you will see the amount of your order and once you have accepted it you will be redirected back to our website.

Klarna pay later service

The Pay Later service is subject to Klarna’s payment terms. For more information, please visit Klarnas’ website.

Paypal

When you select Paypal you will be redirected to the Paypal website. Once you have logged into your Paypal account you will see the amount of your order and once you have accepted it you will be redirected back to our website.

Order confirmation

Once we have received your order, we will send you an order confirmation by email. The order confirmation is a confirmation that we have received your order. The order confirmation contains your order number, product details, payment details, and delivery details.

Once your order has been packed, we will send you a delivery confirmation by email. We recommend that you save the confirmations to facilitate any possible interaction with our customer service.

Exchange and Return

You have the right to return your purchase within 14 days from the date of receiving your order, provided that the product has not been used and there are no signs of wear. As a customer, you will have to pay the shipping costs of the return. If you have ordered a customized product, the right to return the product ends once the manufacturing of the product has started. If you wish to return a product, please contact Customer Service at info@stickerwizard.com for further instructions on how to return the product.

Complaints

If you discover an error in your order, please make a complaint as soon as possible after you discover it. You can send your claim to us by email at info@stickerwizard.com. We will deal with requests as quickly as possible and aim to respond to all messages within 2 working days.

Delivery time

Orders can take up to 8 working days to dispatch, but we aim to dispatch all orders within 2-3 working days. Please note that delivery times are only estimates and only start from the day of dispatch. Delivery times do not take into account possible delays due to stock levels, so if you need products urgently, please contact our customer service team before placing your order to ensure the delivery of products to your requirements.

Damaged products

If you receive defective products please notify us immediately by emailing info@stickerwizard.com, please note that we cannot process returned products without contacting our customer service. The product must be in the same condition as when received for us to accept the return. If the STW product is found to be defective, the customer will be provided with a replacement product of the same type.

Delivery

Products ordered from the online shop can be delivered to a pick-up point or delivered to your home. We will deliver your order using one of the delivery methods listed on our website, which you choose when placing your order.

We reserve the right to charge a fee of €20 for packages not received and returned to us by the carrier, as well as for packages returned due to incomplete or incorrect address, to cover delivery and handling costs.

Responsibility

STW’s liability is stated in these terms and conditions unless otherwise provided by law. In no event shall STW be liable to pay any amount in excess of the total purchase amount of your order. STW accepts no liability for incidental, consequential, or indirect damages such as loss of profits, or force majeure such as war, civil war, revolution, riot, government action, strike, lockout, power failure, telephone or internet service interruption, natural disasters, epidemics, pandemics or similar events.

Customer registration

In order for us to be able to send you your order, we need to register, manage and store the personal data you provide to us. Your personal data will be processed in accordance with applicable data protection laws, please read more about our Privacy Policy Page

Inappropriate content

Products ordered from the online shop can be delivered to a pick-up point or delivered to your home. We will deliver your order using one of the delivery methods listed on our website, which you choose when placing your order.

We reserve the right to charge a fee of €20 for packages not received and returned to us by the carrier, as well as for packages returned due to incomplete or incorrect address, to cover delivery and handling costs.

Copyright

By subscribing as a customer, you certify that you have all rights to use and publish the content submitted, in particular the text and images. The customer is solely responsible for ensuring that the product does not infringe anyone else’s intellectual property rights and that the content of the product does not in any other way violate applicable law. The Customer agrees not to hold STW liable for any claims that a third party may bring against STW in connection with the infringement of third party rights, in particular copyright, arising from the use of content sent by the Customer. The Customer agrees to pay any costs and not to hold STW liable for any copyright infringement claims by third parties.

Access to and restrictions on content

Unless otherwise stated, the design of the site, including software, source code, texts, images and all other content that forms part of the site are protected by copyright. The Content is intended for personal and non-commercial use only. No right or interest in any Content is granted to you as a result of your use of the Site. By using our website, you agree not to reproduce, copy or use for commercial purposes any part of our website.

Closing an account

By using our site, you agree that STW may, at its sole discretion, terminate your account and remove any content from it without notice.

Registration, accounts, and passwords

You are responsible for the personal protection and security of any password or username that you may use to access our site. You are responsible for any activity on the Site that can be linked to or traced back to your username or password. You must immediately report any lost or stolen password or username to [info@stickerwizard.com].

If you believe that someone has used your password or account without your permission, you must immediately notify [info@stickerwizard.com]. We reserve the right to disclose account information to authorities in accordance with applicable laws.

Applicable law and disputes

These Terms shall be governed by, construed, and enforced in accordance with the laws of Finland. In the event of any dispute arising in connection with these terms and conditions, the courts having jurisdiction over the place of business of STW shall have jurisdiction over the dispute, unless otherwise provided by a provision of mandatory law.

 

Validity of clauses

In the event that one or more of the clauses of these Terms and Conditions, in whole or in part, is declared invalid or is declared invalid by a court, or alternatively by a supervisory authority or equivalent, the validity of the other clauses shall not be affected.

These Terms were last updated on 16-02-2022